Legendary Plumber Co LLC
Effective Date: May 19, 2026
Last Updated: May 19, 2026
1. Introduction
Legendary Plumber Co LLC (“Legendary Plumber Co.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information.
This Privacy Policy applies to information collected through our website at www.legendaryplumberco.com, when you contact us by phone, email, or text message, and when we provide plumbing services to you as a tenant, property owner, or property management partner.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
2. Who We Are
Legendary Plumber Co LLC is a Florida limited liability company headquartered at:
2915 State Road 590, Suite 18
Clearwater, FL 33759
We provide plumbing services to residential and commercial customers, including tenants of properties managed by our property management partners.
3. Information We Collect
We collect the following categories of personal information:
Contact information that you or your property management company provide, including your full name, mailing or service address, phone number, and email address.
Service information related to your work order, including a description of the plumbing issue, your scheduling availability, photographs of the issue (when you choose to send them), and any related communications.
Communication records when you contact us by phone, text message, or email, including the content and timestamps of those communications.
Website usage information such as your IP address, browser type, device type, the pages you visit on our website, and the dates and times of your visits. This information is collected automatically through standard web technologies such as cookies and server logs.
We do not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal information, please contact us using the information in Section 11 below.
4. How We Collect Information
We collect information in the following ways:
Directly from you, when you contact us, request service, or respond to our communications.
From property management companies that we work with. When a tenant submits a maintenance request to their property management company, that company shares the tenant’s contact information and work order details with us so that we can fulfill the service request.
Automatically through our website, using cookies and similar technologies as described in Section 8.
5. How We Use Your Information
We use your personal information for the following purposes:
To respond to and fulfill work orders submitted on your behalf by your property management company. This includes contacting you to schedule service, confirming receipt of work orders, requesting additional details or photographs about the issue, and following up after service is completed.
To send you transactional SMS notifications confirming receipt of your work order and requesting scheduling information. We do not send marketing or promotional SMS messages. SMS notifications are sent only when our staff explicitly indicate that you should be notified about a specific work order. You may opt out of SMS notifications at any time by replying STOP to any message we send you.
To communicate with you by phone, email, or text message regarding scheduling, service updates, invoicing, and customer support.
To maintain records of services performed for billing, warranty, dispute resolution, and tax purposes.
To comply with applicable laws, regulations, court orders, and lawful requests from government authorities.
To protect our rights, property, and the safety of our employees, customers, and the public.
To improve our services and operations.
6. SMS Messaging Program
We operate an SMS notification program for tenants whose property management companies have submitted work orders to Legendary Plumber Co. The following terms apply:
Program description. When a property management company submits a maintenance work order on your behalf, our office staff may send you a one-time SMS message confirming receipt of the work order and requesting scheduling information.
How you are enrolled. You are enrolled when your property management company shares your phone number with us as part of a work order, and our office staff explicitly indicate you should receive a notification. You are not enrolled in any automated or marketing list.
Message frequency. Message frequency varies based on the number of work orders associated with you. Most tenants receive one message per work order.
Cost. Message and data rates may apply, depending on your mobile carrier and plan. Legendary Plumber Co. does not charge you for SMS messages.
Opting out. You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you opt out, you will receive a confirmation message and will not receive further SMS messages from us. You may opt back in at any time by replying START.
Help. For help, reply HELP to any message, or contact us at (727) 506-7042 or info@legendaryplumberco.com.
Supported carriers. Our SMS program supports all major US mobile carriers. Carriers are not liable for delayed or undelivered messages.
Privacy of SMS data. Your mobile phone number and the contents of SMS messages you exchange with us are treated as personal information under this Privacy Policy. We do not sell or share SMS data, mobile phone numbers, or SMS opt-in information with third parties for marketing purposes. SMS data is shared only with our SMS service providers (such as Twilio) and our property management partners as necessary to fulfill the work order.
7. How We Share Your Information
We do not sell your personal information. We share personal information only in the following limited circumstances:
With the property management company that submitted the work order on your behalf, for the purpose of coordinating service, providing updates, and completing billing.
With service providers that help us operate our business, such as our SMS messaging provider (Twilio), our work-order management software (Kickserv), and our email and productivity providers (Google). These service providers may process personal information on our behalf and are contractually required to protect it and use it only for the purposes we authorize.
With other contractors or subcontractors if a specific job requires expertise or licensing we do not have in-house, and only to the extent necessary to complete the work.
When required by law, such as in response to a subpoena, court order, or other lawful request from a government authority.
To protect rights and safety, including to enforce our Terms of Service, prevent fraud, or address security issues.
In connection with a business transaction, such as a merger, acquisition, or sale of assets, in which case your personal information may be transferred as part of that transaction.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate properly and to understand how visitors use the site. Cookies are small data files stored on your device when you visit a website. We use cookies for the following purposes:
To enable basic website functionality, such as remembering your preferences.
To collect aggregate analytics about how visitors use our website, which helps us improve the site.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not function properly.
9. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, complying with our legal obligations, resolving disputes, and enforcing our agreements. When personal information is no longer needed, we delete it or render it anonymous.
10. Your Rights and Choices
You have the following rights and choices regarding your personal information:
Access and correction. You may request a copy of the personal information we hold about you and ask us to correct information that is inaccurate.
Deletion. You may request that we delete personal information we hold about you, subject to legal retention requirements.
Opt out of SMS messages. You may opt out of SMS messages at any time by replying STOP to any message you receive from us.
Opt out of marketing emails. We do not currently send marketing emails. If we begin to do so, you will be able to opt out via the unsubscribe link in any such email.
To exercise these rights, please contact us using the information in Section 11 below. We will respond to your request within a reasonable time and in accordance with applicable law.
11. How to Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Legendary Plumber Co LLC
2915 State Road 590, Suite 18
Clearwater, FL 33759
Email: info@legendaryplumberco.com
Phone: (727) 506-7042
12. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information without your consent, please contact us at the information above and we will delete the information.
13. California, Florida, and Other State Residents
Depending on the state in which you reside, you may have additional rights regarding your personal information under state law (for example, the California Consumer Privacy Act, the Florida Digital Bill of Rights, and similar laws). These rights may include the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of certain processing. To exercise these rights, please contact us at the address above.
We will not discriminate against you for exercising any of your privacy rights.
14. Third-Party Links
Our website may contain links to third-party websites that we do not operate or control. This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices of third-party websites, and we encourage you to read their privacy policies before providing personal information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the “Last Updated” date at the top. Material changes will be communicated through a notice on our website or, where appropriate, by email. Your continued use of our website or services after the updated Privacy Policy takes effect indicates your acceptance of the changes.
Last updated May 19, 2026